Refund policy
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the sculpture must:
- Be unused and in its original condition.
- Be returned in its original packaging with all included items.
- Include the Certificate of Authenticity and any accessories received with the order.
Returns that do not meet these conditions may not be accepted.
Personalized Items
Each PYNITE order includes a personalized collector experience, such as a welcome video created with your name.
Because this content is custom-made specifically for you, personalized digital content is non-refundable. However, this does not affect your right to return the physical sculpture if it meets the return requirements above.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping fees (if applicable) are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If your sculpture arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the packaging
We will arrange a replacement or a full refund at no additional cost.
Exchanges
Due to the limited-edition nature of our sculptures, exchanges are subject to product availability. If the edition has sold out, an exchange may not be possible.
Non-Returnable Items
We cannot accept returns for:
- Sculptures that have been damaged after delivery.
- Products showing signs of use or modification.
- Missing certificates, original packaging, or included accessories.
- Personalized digital content already delivered.
Contact
For any questions regarding returns or refunds, please contact us at:
Email: pynite.eg@gmail.com
We aim to respond within 1–2 business days.